SUBWAY®Restaurants

Reviews about SUBWAY®Restaurants

• 1 / 5

  By William Kranich
  I hate to write bad reviews for places, especially a Subway where you usually know what to expect.
  
  But man, avoid this place. Insanely rude staff (what seemed to be one of the owners).
  
  Came here after Six Flags to grab a bite to eat before the drive back to Boston. Was with four people, including my partner, who ordered a drink to share with me. I go up to the machine for the third time to refill with water because we didn't want anymore soda, to be shouted at from the woman at the cash register saying that I can't just go up "10 times" to refill. Now, I have been to many Subways, and NEVER have I heard that free refills from the machine sitting out in the sitting area aren't actually free. After asking her if the refills were free, she scathingly responds that they are indeed free, but that I can't refill it however many times I wish. Just to be clear, I informed her that I was going to get water in the first place; she tells me go ahead, that she will be watching me, continuing to threaten me by telling me that she "has me on camera". ALL OVER A REFILL OF A DRINK THAT COMES WITH FREE REFILLS.
  
  First of all, if you don't want your customers to have your advertised free refills, put the machine behind the counter so that it's clear what are your policies, or at least ADVERTISE that you don't have free refills or that there's some unspoken limit. Second, if you are going to have free refills, once you sell the consumer your product, that consumer is allowed to do what he or she wishes to do with that product. If he wishes to share that product with his partner, or even with his friend, that's his own prerogative and you can't just go and change the rules in the middle of the game.
  
  Finally, this entire situation could have been dealt with in so many more professional ways it's insane. Please don't shout at me from behind your counter, refusing to treat me like the customer who just paid you money. A polite, "Excuse me sir, while the drinks do come with refills, we encourage customers to purchase their own drinks after a certain number of refills," is entirely more professional than "HEY, I HAVE YOU ON CAMERA YOU CAN'T HAVE ANY MORE REFILLS."
  
  It's funny how rude, unprofessional employees, and even owners in this case, can leave such a sour taste in your mouth. The food could have been awful, moldy, bugs crawling out of it, and I probably wouldn't have written this review. But an experience like this completely warrants this review so that the owners know and can run their business professionally, like a real business owner; and that customers that just want to get some food and not be rudely confronted for refilling their drink after a nice day at Six Flags know before they come to this place.
  
  If the owners ever read this (which I doubt they will because they obviously don't care about their customers at all), I'll be contacting corporate about this.
  April 20, 2017
• 1 / 5

  By Abbie Kusekoski
  Went to subway to buy three sandwiches and was going to make one a meal. Only to have the lady working there tell us that Massachusetts doesn't accept coupons! Which is totally false I have never had a problem using a coupon in Massachusetts before. And when we told her you can use coupons in Massachusetts she just said that's what' my boss said. Needless to say she lost out on part of a sale today because we decided to not get a meal
  March 26, 2017
• 4 / 5

  By Mel Rios
  Typical Subway. Can be slow at times but ownership is friendly.
  February 04, 2017